Returns, Refunds and Exchanges

Only parts in new, unused condition may be returned to NPXSpares. Make sure to inspect your parts carefully upon receipt. Please make sure you test the part by connecting it to your device before you make any installation attempt. Absolutely no refunds will be issued after 30 days of the original receipt date. NPXSpares wants you to be happy with your purchase and is pleased to provide you with a Warranty (for defectives) on all our repair parts (excluding consumables), provided there is no physical damage. A refund to the original form of payment for the current cost of the part(s) can be done if the item is within 30 days from the original receipt date. If the defective item being returned is outside of 30 days, only an exchange or store credit (gift card) will be issued at the current cost of the item.

All parts returned to NPXSpares for a refund will be subject to a 15% restocking fee. (NO EXCEPTIONS). You must contact NPXSpares, by completing the Contact Us form or via email, to obtain a return authorization (RMA). A Return Authorization number does not imply that credit or an exchange will be issued. It is only an authorization to return a part to us for evaluation. Any part returned to NPXSpares with out the proper authorization or paperwork will either incur a restocking fee of 25%. We reserve the right to reject any return based on its condition or non-compliance with our return policy. NPXSpares is not responsible for parts returned without an authorization form. Any part returned to NPXSpares without the proper authorization and paperwork included will either incur an additional restocking fee or be returned to the sender at their own cost. All return requests are handled on a case-by-case basis. All shipping charges are non-refundable and we do not offer any return, refund, or exchange on the repair tools and screen protectors that we sell.

ALL shipping costs are non-refundable and we do not offer any return, refund, or exchange on the repair tools/adhesives that we sell.

Return Shipping Cost and Insurance

Shipping and insurance costs associated with returns are firmly the responsibility of the sender. Any packages sent back to NPXSpares via Undeliverable/Return to Sender method will be charged the additional shipping cost in the amount of $4.99-$9.99 depending on the final cost incurred. As the return shipper you are responsible for making sure that the return package arrives to us safely and without damage. NPXSpares does, however, share the shipping costs associated with a return for a replacement. The customer is responsible for the return shipping and insurance (WE DO NOT ACCEPT C.O.D.DELIVERIES), while NPXSpares will handle the costs associated with shipping the replacement part(s). We cannot offer everyday low, competitive prices, and absorb the full cost of handling return shipments.

If you have any questions regarding this Return Policy, you can contact us at:

NPXSpares
5 Guanle Road,
Longhua, Shenzhen 518110,
China
info@npxspares.com
wilfred@npxspares.com